What is your processing time?
All items are handmade in small batches. Orders typically ship within 3–5 business days. During busy seasons, processing may be slightly longer, but I always do my best to get your order out quickly.
Do you accept returns or exchanges?
Because each item is handmade, I’m not able to accept returns or exchanges at this time.
If there is an issue with your order, please contact me.
Do you take custom orders?
At the moment, I’m not offering custom orders as I’m focused on building inventory for my shop and website. If this changes in the future, I’ll announce it through email updates and Instagram.
How long does shipping take?
Once your order ships, most packages arrive within 3–7 business days depending on your location. Tracking information will be emailed to you as soon as your package is on the way.
Where do you ship?
Right now I ship within the United States. I hope to open international shipping soon.
Are the bags washable?
Yes. Machine wash cold on a gentle cycle with mild detergent, then tumble dry on low. Wash in a mesh laundry bag to protect the fabric and zipper. You can remove the suede zipper pull before washing if you prefer.
What materials do you use?
Most bags are made with high-quality linen, cotton lining, and YKK zippers with suede pulls.
My quilted boxy pouches include a soft batting layer for structure.
Will sold-out items be restocked?
I restock in small batches. You can join my email list or follow me on Instagram @woodandthreads_byjen for updates on new releases and restocks.
How is the photography done?
Colors may vary slightly due to lighting. I photograph each bag using natural and studio light so you can see how the linen looks in different settings.